Terms and conditions

Please read the terms and conditions carefully. By paying for your order you agree to the terms and conditions listed bellow according to the provided service.

Screen printing

When submitting your order, you need to specify the exact dimensions for your designs and the placement of them on the garments. Any provided mockups are subjective and some differences may occur in sizing and placement.  If you do not provide exact sizing of your logos and placement, we will print them as on the mockup. We do not accept any returns if the sizing is not as you expected it to be.

Example :

Front pocket print 4″ wide, 3″ from collar.
Back print : 12″ wide, 5″ from collar.

You must fill in our excel form with different garment sizes, colors and designs.

All of the orders less than 10,000$ must be payed fully in advance. Please note that we do not start production or we do not order blank garments before your order is payed in full. If we gave you a two weeks delay and your payment was late, the production time of two weeks will only start once you paid for the order.

 

We accept deposits on all orders over 10,000$ for the amount of the blank garments.

All of our colors are matched with the Pantone color system. We match the closest pantone to your #hex color number. Not all colors are available. You can test yourself by looking into a hex to pantone converter or with the Photoshop color tool. Some slight differencies in shading may occur.

All of our orders are printed with Plastisol inks. If you want water based inks, let us know. Minimum quantity for water based inks is 24 items. We suggest to not print water based inks on dark garments.

Montreal area : screen printed orders can be shipped via our local courrier. Please note :  the driver will leave your order at the main floor if you leave in a condo building. They are not responsible of bringing the boxes to your floor. Local courrier are at 19$ fee.

Canada wide : all of our orders are now shipped with Purolator. During covid we do not request signatures. If you don’t want the driver to leave the package without signature you need to let us know in advance.

Please note that we are not responsible for any damaged garment during productions. Example of damaging : ink drop on the garment, garment accidential burn in the conveyor oven. We always suggest to add some extra blanks. We are only responsible for our provided garments as we can replace them for free during production. We do not refund or give credits for customer damaged garments.

Plastisol printed transfers

When submitting your order, you need to specify the exact dimensions for your designs. If you place your order by the website, the template for plastisol transfers is 12″ x 16″. We convert your order in Photoshop with the same proportions. Any provided mockups are subjective and some differences may occur in sizing and placement.  If you do not provide exact sizing of your logos, we will print them as on the mockup. We do not accept any returns if the sizing is not as you expected it to be.

Example :
Make sure the round design is 11″ wide.

All of our colors are matched with the Pantone color system. We match the closest pantone to your #hex color number. Not all colors are available. You can test yourself by looking into a hex to pantone converter or with the Photoshop color tool. Some slight differencies in shading may occur.

All of our plastisol transfers are printed with plastisol special inks.

Montreal area : screen printed orders can be shipped via our local courrier. Please note :  the driver will leave your order at the main floor if you leave in a condo building. They are not responsible of bringing the boxes to your floor. Local courrier are at 19$ fee.

Canada wide : all of our orders are now shipped with Purolator. During covid we do not request signatures. If you don’t want the driver to leave the package without signature you need to let us know in advance.

We know that applying plastisol transfers must be tricky and not as easy as heat transfer vinyl.

This is why we offer free sample packs and we always send extra sheets for testing purposes. Before production you are responsible to test the transfers (stretch test, wash test and scratch test). We are not responsible for any bad prints. If you did not contact us for support during your testing we can’t do anything if your customer sends you back the item because the transfer peeled or cracked. You must take some time to fully test the transfers. Our team is always happy to give you technical support to get the perfect transfer.

Full color printed transfers

When submitting your order, you need to specify the exact dimensions for your designs. If you place your order by the website, the template for full colors transfers is 11″ x 15″. We convert your order in Photoshop with the same proportions. Any provided mockups are subjective and some differences may occur in sizing and placement.  If you do not provide exact sizing of your logos, we will print them as on the mockup. We do not accept any returns if the sizing is not as you expected it to be.

Example :
Make sure the round design is 11″ wide.

All of the full colors transfers are printed with the CMYK system.  Some slight differencies in shading may occur.

Full color transfers are printed with soft water based inks.

Montreal area : screen printed orders can be shipped via our local courrier. Please note :  the driver will leave your order at the main floor if you leave in a condo building. They are not responsible of bringing the boxes to your floor. Local courrier are at 19$ fee.

Canada wide : all of our orders are now shipped with Purolator. During covid we do not request signatures. If you don’t want the driver to leave the package without signature you need to let us know in advance.

We know that applying plastisol transfers must be tricky and not as easy as heat transfer vinyl.

This is why we offer free sample packs and we always send extra sheets for testing purposes. Before production you are responsible to test the transfers (stretch test, wash test and scratch test). We are not responsible for any bad prints. If you did not contact us for support during your testing we can’t do anything if your customer sends you back the item because the transfer peeled or cracked. You must take some time to fully test the transfers. Our team is always happy to give you technical support to get the perfect transfer.

Embroidery

You must fill in our excel form with different garment sizes, colors and designs.

When submitting your order, you need to specify the exact dimensions for your designs and the placement on the garments.  Our team must digitize your logo in the required dimensions. The number of stitches depends on your logo size. If you submit one size and you want to change it after, there is a correction fee of 15$.  Any provided mockups are subjective and some differences may occur in sizing and placement.  If you do not provide exact sizing of your logos, we will embroider them as on the mockup. We do not accept any returns if the sizing is not as you expected it to be.

 

Example :

Front pocket print 4″ wide, 3″ from collar.
Back print : 12″ wide, 5″ from collar

 

All of the orders less than 10,000$ must be payed fully in advance. Please note that we do not start production or we do not order blank garments before your order is payed in full. If we gave you a two weeks delay and your payment was late, the production time of two weeks will only start once you paid for the order.

 

We accept deposits on all orders over 10,000$ for the amount of the blank garments.

We work with Isacord threads. You can always visit their website and let us know the thread to use. Otherwise we match the closest thread to you design color.

Montreal area : screen printed orders can be shipped via our local courrier. Please note :  the driver will leave your order at the main floor if you leave in a condo building. They are not responsible of bringing the boxes to your floor. Local courrier are at 19$ fee.

Canada wide : all of our orders are now shipped with Purolator. During covid we do not request signatures. If you don’t want the driver to leave the package without signature you need to let us know in advance.

* Please note : all orders are final. We do not accept returns, refunds or cancellations once the payment is completed for your custom order. This includes screen printing, embroidery, plastisol transfers and full color transfers.