Please note : we are currently open during the covid19 pandemic. Our staff is reduced to one person working in the shop right now. We prioritize orders for essentiel workers. It may take longer for your order to arrive. If you have an order that you need in less than 10 days, please contact us at [email protected] for an arrangement. 

Telephone communication is temporarily suspended. Please contact us only by email at [email protected] . A delay of 24h-48h may occur before responding to your message. We are working hard and are always adjusting our service to serve you better.

If your orders are taking too long and you would like to cancel it, we can only refund you the printing price. Blank garments will be sent to you when we receive them.

All orders are shipped to us by Purolator. Purolator are experiencing a minimum of 3 days delays right now.

Please note, Ton Atelier keeps no stock, this is why we sell the garment at wholesale pricing. It takes 1-2 days to receive your item from our supplier, sometimes longer if your item is only available in Vancouver. After that allow a minimum of 5 days to print your order. All orders with less than 100 items are printed within 5 days. All orders with 100-500 items are printed with 10 days. All orders of 500 items and more are printed within 2 weeks. Changes may happen depending on our workload.

All DTG orders are sent to Insatsu once we receive the garment at our warehouse.

Please note : we are currently open during the covid19 pandemic. We have only one person working in the shop right now. We prioritize orders for essentiel workers. It may take longer for your order to arrive. If you have an order that you need in less than 10 days, please contact us at [email protected] for an arrangement. 

After checkout, please allow 5-10 business days for your order to arrive. We are not responsible for any lost, stolen, or damaged shipments. Our shipping is provided by Canada Post.

If you live in Montréal, the shipping is provided by one of our drivers.

Please note, Ton Atelier keeps no stock, this is why we sell the garment at wholesale pricing. It takes 1-2 days to receive your item from our supplier, sometimes longer if your item is only available in Vancouver. After that allow a minimum of 5 days to print your order. All orders with less than 100 items are printed within 5 days. All orders with 100-500 items are printed with 10 days. All orders of 500 items and more are printed within 2 weeks. Changes may happen depending on our workload.

All DTG orders are sent to Insatsu once we receive the garment at our warehouse.

Refunds, returns or exchanges are only available if there is a problem with the garments at the delivery. We are not responsible for any bad use or a bad wash (read the wash instructions). In any exception, any request for a refund, return or exchange should be done in less than 10 days.

Wash inside out with cold water with similar colors using a gentle cycle.  Avoid using bleach and do not dry clean.

The best way to order is to contact us at [email protected] We have several agents ready to respond in the next minutes. Send us your question or your idea and we will give you a price.

Contact us from our get a quote page.

Screen printing is a printing technique where a mesh is used to transfer ink onto your garment. We use Plastisol and WaterBased ink depending of the job type.  One color is printed at a time, so several screens can be used to produce a multicolored image or design. After printing, the garment needs to be cured at 320 degrees  to ensure the inks never crack, peel, fade or wash out. Screen printing is ideal for large orders.

Vinyl printing is about heat transferring the vinyl to your garment. All orders with less than 5 pieces are done by vinyl heat transfers. We use a machine to cut out letters and designs from colored vinyl and heat-press them onto the t-shirt to transfer the color to it.

Rush orders are available for 100 items and less. There is a 25% surcharge for rush orders. Rush orders are done in 48-72 hours or less depending on the garment’s availability. Please contact us before ordering.

If you don’t have your artwork, you can always contact us and we will make sure to reproduce the design. Some charges may apply.

*All the artwork provided by TonAtelier belongs to TonAtelier. Otherwise a lawsuit can be conducted.

Vector art is preferred, but we also accept images with 300dpi.

Order mistakes:
We are not responsible for any orthography mistakes in your initial design. This applies only to designs that were not created, modified, conceptualized by Ton Atelier. In the other case, a sum has been disbursed by you, customer, to us, for any design quality control and calibration.

Photo publishing:
Ton Atelier Sérigraphie reserves the right to publish any picture of a printed garment on any social media that they own. In any other case, a Non-Disclosure Agreement must be signed OR a verbal or written request for non-publication must be asked.

Reference : https://corporate.findlaw.com/litigation-disputes/the-use-of-a-person-s-photograph-without-their-consent.html